SHIPPING POLICY
Location
Stone Doctor Australia offers domestic Australia Wide shipping and to New Zealand.
Order Processing (Getting Them Packed and Ready)
You will receive a confirmation email once your order has been placed. Processing of your orders could take between 2 - 48 hours depending on the time and day your order was received. For certain product lines due to inconsistent stock availability, we foresee further delays of which you will be instantly notified.
Business Hours: Monday - Friday (8:30AM - 3:30PM) & Saturdays (10:00AM - 1:00PM)
| Day | Order Processing Time | |
|---|---|---|
| Before 3:30PM | After 3:30PM | |
| Monday - Friday | Within The Day | Next Business Day |
| Saturday | Cut-Off Time: 12:00PM After 12PM, Processed On The Next Business Day |
|
| Sunday | Next Business Day | |
| Holiday | Next Business Day | |
Order Tracking
An email will be sent to your nominated email address once a tracking number has been assigned to your delivery. The link below can be used to track the status of your order.
Delivery Times
After your order has been internally processed, delivery times will then depend on courier pick up, courier downtime & the destination of delivery. For international orders, delivery times will vary based on the country of destination. It may be held by local Customs which is no longer our responsibility. Before placing your order, please check your country's applicable Customs law.
If you require time-sensitive delivery, kindly speak to one of our team members. Additional costs will apply. Kindly contact us at enquiries@stonedoctor.com.au
| Location | Standard Shipping | DG Shipping |
|---|---|---|
| 15km From Melbourne CBD | Order in the morning and be delivered in the afternoon. For afternoon orders, it'll be delivered the next day. Cutoff time: 12.00 PM | Order in the morning and be delivered in the afternoon. For afternoon orders, it'll be delivered the next day. Cutoff time: 12.00 PM |
| Victoria Wide | On courier pick up, it is scheduled to be delivered in approximately 2 business days | On courier pick up, it is scheduled to be delivered in approximately 4 business days |
| Other Bordering States NSW, ACT & SA |
On courier pick up, it is scheduled to be delivered in approximately 4 business days | On courier pick up, it is scheduled to be delivered in approximately 7 business days |
| WA, TAS, QLD, NT | On courier pick up, it is scheduled to be delivered in approximately 7 business days | On courier pick up, it is scheduled to be delivered in approximately 10 business days |
| International Shipping for New Zealand | On courier pick up, it is scheduled to be delivered in approximately 14 business days | N/A |
Shipping Charges
Shipping charges are calculated based on the order value and type of goods being delivered. The 2 main types are: Standard Items & Dangerous Goods Items.
For Standard Items, kindly refer to the table below. Free shipping is enabled when order value is above $199.00.
| LOCATION | RATES |
|---|---|
| VIC Metro VIC Regional |
$18.00 $25.00 |
| NSW Metro NSW Regional |
$18.00 $25.00 |
| WA | $25.00 |
| NT | $25.00 |
| QLD Metro | $25.00 |
| Tasmania | $25.00 |
| SA | $25.00 |
| ACT | $25.00 |
For Dangerous Goods Items, kindly refer to the table below.
| LOCATIONS | RATES |
|---|---|
| 15km From Melbourne CBD | $18.00 / Threshold - $250.00 / $251.00 - Free Shipping |
| Suburban VIC | $18.00 / Threshold - $250.00 / $251.00 - Free Shipping |
| Regional VIC, NSW, ACT, SA, WA, TAS, QLD & NT | $50.00 / Threshold - $250.00 / $251 - $400 - $18.00 / Above $400.00 - Free Shipping |
| International Shipping for New Zealand | N/A |
Shipping Surcharge
Please be advised that Stone Doctor Australia has implemented shipping surcharges as of 1st July 2022 for specific products that are deemed heavy, long, bulky and over sized. This additional cost has been added to these specific products and they will carry this cost ranging between $15.00 Inc. GST to $100.00 Inc. GST as required.
In the event that you require any additional information, kindly communicate with one of our sales representatives.
We will continue to provide all of you with products and services of the highest possible quality.
We are thankful for your kind understanding and unwavering support.
Shipping Policy for Multiple Line Item Purchases on eBay
If you have not paid:
If you purchase multiple items from us and realise that there are multiple postage fees, and you have not paid yet, you may "Request for a Total", and we can send you an invoice with the adjusted postage cost.
Note: To see the Request Total, go to the top of the page and look on the right side of the eBay cart.
After you have paid:
If you purchase multiple items from us and notice that you were charged for multiple postage fees and have already paid, we will provide you a partial refund.
Notes
- All the prices revealed on our web pages are in Australian Dollars and they are inclusive of GST.
- We do not ship to P.O. Boxes, Parcel Lockers, etc.
- Free delivery does not apply to addresses outside Australia.
- Note that prices are subject to change without prior notice.
Disclaimer: Due to COVID-19, some carriers have temporarily changed their shipping services and policies. Shipping delays are expected due to canceled flights, government and border regulations.
