PRIVACY POLICY

Stone Doctor Online (stonedoctor.com.au) is the online sales division operating under Stone Doctor Australia Pty Ltd as a Trustee of Stone Doctor Family Trust.

Stone Doctor Australia is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information across all our platforms.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your personal information.

What is personal information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of personal information we collect include: names, addresses, email addresses, phone number etc.

We collect your personal information for the primary purpose of providing our services to you, providing information to our clients and marketing. You may unsubscribe from our mailing and marketing lists at any time by contacting us in writing.

When we collect personal information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it. We will take all reasonable steps to store your personal information securely. It is in our interests to make sure you feel confident shopping with us.

By visiting Stone Doctor Online, you are accepting the practices described in this Privacy Notice.

We collect personal information that you provide directly to us, such as when you make a purchase, register for an account or enter a competition or promotion. This may include:

Your full name;
your contact details including your email address, delivery address, phone number and social media handles;
more detailed contact preferences;
information regarding your experiences with our products and services;
employment and company information such as the name of your employer;
financial information including credit card and payment details; and
information you provide to our AI chat assistant, including your name, email address, the content of your chat, and any photographs of stone surfaces you choose to upload

Financial information that is collected via the website is used by Stone Doctor Australia to bill you for products and services. Any financial information that is collected is for the purpose of transaction approval and funds transfer. The financial information we collect from you is kept securely and held on secure servers in controlled facilities.

We use PayPal where you are protected from the point of checkout to delivery with the latest anti-fraud technology.

For more information visit
Paypal Safety And Security Page

Stone Doctor Australia is committed to reducing the amount of fraud on our platforms. Only when absolute necessary, you may receive a telephone call or email requesting more information/proof to reconfirm the details supplied to us. If any of the information you supply is found to be false or misleading, we will, if we deem it appropriate, report this to the appropriate authorities for them to follow up on.
Stone Doctor Australia does not sell, rent or exchange your personal information. We disclose personal information only to service providers who help us operate our business — including payment, delivery, customer relationship management, email and artificial intelligence service providers — and only to the extent needed to provide our services to you. Some of these providers store or process information outside Australia. We take reasonable steps to ensure they handle your information in a manner consistent with the Australian Privacy Principles.
Our platforms contain links to other websites. Stone Doctor Online is not responsible for the privacy practices or the content of these third parties.
By default, all web server log files capture IP addresses. We may use your IP to help diagnose problems with our server, administer our web site and to track web usage. This information is used internally and is not shared with anyone else.

Cookies

A cookie is a small amount of information sent from a web server to your computer. We use cookies when someone logs into our site, to maintain that log in, to retain log in information, if requested, and for the service of our shopping cart. We do not use cookies for marketing, promotional or advertising purposes, nor do we use cookies to track your Internet activity before or after you leave Stone Doctor Online store unless you have enabled it via the checkbox options provided.

Stoni AI — our AI chat assistant

Stone Doctor Online provides an AI-powered chat assistant, Stoni AI, to help answer product and stone care enquiries. When you use Stoni AI we collect your first name, your email address, the content of your chat, and any photographs of stone surfaces you choose to upload. We use this information to answer your enquiry, to allow our team to follow up with you, and to improve the quality of our support.

Stoni AI is powered by third-party artificial intelligence and data services. Some of these providers store or process information outside Australia, including in the United States. Your chat content and contact details are disclosed to these providers solely for the purpose of operating the assistant. We do not sell your information, and we do not use your chat content to train publicly available artificial intelligence models.

Stoni AI does not make decisions about your account, your pricing, your credit or your eligibility for any product or service. It provides information and product guidance only. Complex, sensitive or unresolved matters are handed to a member of our team.

Chat transcripts and the contact details collected through Stoni AI are retained for 24 months, after which they are deleted or de-identified. If you would prefer not to use the assistant, you are welcome to contact our team directly at enquiries@stonedoctor.com.au.

Policy Updates

This Policy may change from time to time and is available on our website.

Access, correction and complaints

You may request access to the personal information we hold about you, ask us to correct it if it is inaccurate or out of date, or ask us to delete it. Please make your request in writing to enquiries@stonedoctor.com.au. We will respond within a reasonable period, and there is no charge for making a request.

If you believe we have not handled your personal information appropriately, please contact us at the address above and we will investigate and respond to you in writing. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.

Enquiries

If you have any queries about our Privacy Policy, please contact us at: enquiries@stonedoctor.com.au